- Return Policy
We will gladly accept returns on products (excluding custom and clearance items) where the product or packaging has not been used, cut, altered, worn, or damaged no later than 15 days of the shipping date. Before shipping back any items, please email our online department as we have the right to refuse the package if you send back items without our permission or knowledge.
- Return Fees
We will charge a $25 restocking fee on all return orders. Yelhair does not provide return shipping labels. Return shipping costs are the customer's responsibility.
- Return follow these steps
1. Before shipping back any items, please email our online department as we have the right to refuse the package if you send back items without our permission or knowledge. (Include Order# in Email)
2. Please email us with photos of the goods for our reference. We will reply you within 24 hours
3. The shipping fee of return would be paid by customers.
4. There won’t be any restocking fee charged. We charge a $25 original shipping fee when we shipped to you at the beginning of the sale.
2. What is your EXCHANGE policy?
- Before shipping back any items, please email our online department as we have the right to refuse the package if you send back items without our permission or knowledge. (Include Order# in Email)
- Please email us with a photo of your goods for our reference.
- We can offer one time FREE exchanges for the items that have not been worn or tampered with. But the customers will be required to pay the shipping fee of sending the item back to us. After we have received the returned package from you we will then ship the exchanged item for free.
- For any price differences of the exchanged items, we will charge you extra or credit back the overcharge.